Refund Policy – Bella Khan

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We currently only allow returns or exchanges in the following cases:

  • Damaged goods delivered

  • You received an item different from what you ordered

Note: We do not offer returns or exchanges on sale items.

Return Eligibility

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn or unused

  • Tags attached

  • Original packaging included

  • Receipt or proof of purchase required

How to Start a Return

To initiate a return, contact us at:

📧 bellakhangizri@gmail.com

If your return is accepted, we will send you instructions on how and where to send the package.

Items sent back to us without requesting a return first will not be accepted.

You can always email us for any return-related questions:

📧 bellakhangizri@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

This allows us to evaluate the issue and make it right.

If your order does not arrive within the expected delivery timeframe, please contact us within 7 working days of the expected delivery date so we can investigate with the courier.

Eligibility Notes

  • COD orders cannot be refunded.
    You may receive a voucher for your next purchase.

  • Refunds are only for prepaid orders.

  • Customized stitched orders cannot be exchanged for size.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

If unsure whether your item is eligible, please contact us.

We cannot accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to receive your desired item is:

  1. Return the item you have

  2. Once the return is accepted and received, we ship your exchange item

Cancellation or Modification of Orders

All paid orders are final and cannot be canceled or modified after 24 hours of placement.
This policy ensures timely processing and quality delivery.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

  • Your refund will be issued to your original payment method within 10 business days

  • Your bank or card provider may require additional time to process the refund

If more than 15 business days have passed since your refund approval, please contact us at:

📧 bellakhangizri@gmail.com