This Privacy Policy describes how Bella Khan (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bellakhan.com.pk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

Information We Collect Directly from You

Information you directly submit may include:

  • Basic contact details (name, address, phone number, email).

  • Order information (billing address, shipping address, payment confirmation, etc.).

  • Account information (username, password, security questions).

  • Shopping data (items viewed, wishlist, cart).

  • Customer support information (messages or inquiries).

Some features may require certain information — declining to provide it may limit access.

Information We Collect through Cookies

We automatically collect Usage Data using cookies, pixels, and similar technologies.
This may include:

  • Device and browser information

  • IP address

  • Network connection

  • Interaction with the Site

Information We Obtain from Third Parties

We may collect information from:

  • Vendors and service providers (e.g., Shopify)

  • Payment processors

  • Advertising and analytics partners

We treat all third-party data under this Privacy Policy.


How We Use Your Personal Information

  • Providing Products & Services — order processing, shipping, returns, account management.

  • Marketing & Advertising — promotional emails, targeted advertising.

  • Security & Fraud Prevention — detecting unauthorized or harmful activity.

  • Communication — customer service and service improvements.


Cookies

We use Cookies to:

  • Run analytics

  • Improve performance

  • Remember preferences

  • Deliver personalized experiences

You can adjust browser settings, but blocking cookies may affect functionality.


How We Disclose Personal Information

We may disclose information to:

  • Vendors providing services (shipping, payments, analytics, IT support)

  • Business and marketing partners

  • Affiliates

  • Legal authorities when required

  • Third parties with your consent

  • During business transfers (merger, acquisition, etc.)


User-Generated Content

Any product reviews or publicly posted content is visible to others, and we cannot control how it may be used.


Third-Party Websites & Links

We are not responsible for the privacy or security practices of third-party sites linked on our Site. Always review their policies before sharing your information.


Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under the age of 16.


Security & Retention

We take reasonable measures to secure your information.
Retention periods depend on:

  • Account maintenance

  • Legal obligations

  • Business needs

No system is 100% secure.


Your Rights

Depending on your region, you may have the right to:

  • Access your data

  • Delete data

  • Correct inaccurate data

  • Request portability

  • Restrict processing

  • Withdraw consent

  • Update communication preferences

We do not discriminate against those who exercise their privacy rights.


Complaints

If you have concerns about how we process your data, contact us using the details below. You may also complain to your local data authority.


International Users

Your data may be processed internationally, including the United States and other regions, by staff or third-party providers.


Contact

For questions about our privacy practices or to exercise your rights, please email:

📧 bellakhangizri@gmail.com